Frequently Asked Questions

Orders & Delivery

How much is delivery?

We offer FREE UK delivery on all orders, regardless of size or value. All orders are shipped via Royal Mail.

When will my order be dispatched?

Orders placed before 2pm (Monday–Friday) are dispatched the same working day. Orders placed after 2pm or over the weekend are dispatched the next working day.

How long does delivery take?

Royal Mail 2nd Class delivery typically takes 2–4 working days after dispatch. Please allow additional time during peak periods or postal delays.

Do you ship internationally?

No. We currently ship within the United Kingdom only.

What happens if I’m not home when delivery is attempted?

Royal Mail may deliver through your letterbox where possible or leave a calling card with instructions to arrange redelivery or collection from your local depot. Some products are packaged to fit through standard letterboxes where possible.

My order hasn’t arrived. What should I do?

If your order has not arrived within the expected timeframe, please check with household members or neighbours and check for a Royal Mail calling card. If you still cannot locate your parcel, contact us at info@supplementswise.com quoting your order number and we will investigate promptly.

Returns & Refunds

Can I return an item?

Yes, we accept returns of unopened and unused items within 30 days of receipt. Products must be unopened, in original packaging and in resaleable condition. Please email info@supplementswise.com to initiate a return.

What if my item is damaged or incorrect?

If your item is damaged, faulty or not as ordered, please contact us within 48 hours of delivery with your order number and a photo of the item and packaging. We will arrange a replacement or refund as appropriate.

When will I receive my refund?

Refunds are processed within 7 working days of receiving and inspecting returned goods. Refunds are issued to the original payment method.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards as well as PayPal. All payments are processed securely at checkout.

Is your website secure?

Yes. Our website uses SSL encryption, ensuring that all payment and personal data is transmitted securely. We do not store your credit or debit card details.

Customer Support

How can I contact customer service?

You can contact us by email at info@supplementswise.com or by using the contact form on our website. Support hours are Monday–Friday, 9am–5pm (UK time). We aim to respond within 1–2 working days.

What if I experience a problem placing an order?

If you encounter any issues during checkout, please contact us at info@supplementswise.com and we will assist you as quickly as possible.

Privacy & Data

What do you do with my personal information?

We use your information solely to process and deliver your order, provide customer support and improve your shopping experience. We do not sell or share your personal data with third parties for marketing purposes. For full details, please refer to our Privacy & Cookies Policy.